Considering an MCSE? If the answer's 'yes', there's a good chance that you're in one of two situations: You're already a professional and you should formalise your skills with a qualification such as MCSE. Instead you might be just about to enter commercial IT, and you've discovered there's lots of demand for certified networking professionals.

Take care to ensure you confirm that your training company is supplying you with the latest version from Microsoft. A number of trainees have come unstuck when it turns out they have been studying for an outdated MCSE program which will need updating. Avoid businesses that are simply out to sell something. Advisors should be helping to be sure you are on the right course for you. Resist being forced into some generic product by an inadequate outfit.

Many training providers only give support to you inside of office hours (typically 9am-6pm) and sometimes a little earlier or later; It's rare to find someone who offers late evening or full weekend cover. Don't buy certification programs which can only support students through an out-sourced call-centre message system outside of normal office hours. Training companies will try to talk you round from this line of reasoning. But, no matter how they put it - you want support at the appropriate time - not when it suits them.

The best training colleges offer an online 24x7 package pulling in several support offices across the globe. You're offered a single, easy-to-use environment that seamlessly selects the best facility available any time of the day or night: Support on demand. If you fail to get yourself 24x7 support, you'll end up kicking yourself. You might not want to use the service in the middle of the night, but you may need weekends, late evenings or early mornings.

Sometimes people think that the school and FE college path is the right way even now. So why then are commercially accredited qualifications slowly and steadily replacing it? With university education costs spiralling out of control, plus the IT sector's general opinion that corporate based study most often has much more commercial relevance, we have seen a big surge in Microsoft, CompTIA, CISCO and Adobe authorised training programmes that provide key skills to an employee for much less time and money. Academic courses, for example, become confusing because of a great deal of loosely associated study - and a syllabus that's too generalised. Students are then held back from learning the core essentials in sufficient depth.

Just as the old advertisement said: 'It does what it says on the label'. The company just needs to know what they're looking for, and then request applicants with the correct exam numbers. That way they can be sure they're interviewing applicants who can do the job.

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